FinnServe™ Privacy PolicyEffective Date: September 18, 2026
Last Updated: September 18, 20261. IntroductionFinnPay LLC, doing business as FinnServe™ ("FinnPay," "FinnServe," "Company," "we," "our," or "us"), respects privacy and is committed to protecting information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect information in connection with FinnServe websites, applications, products, and services.This Policy is intended to address applicable United States privacy requirements, including the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA"), other applicable state privacy laws, the CAN-SPAM Act, and the Telephone Consumer Protection Act ("TCPA"). Additional notices or contractual terms may apply to particular services or jurisdictions.2. Services CoveredThis Policy applies to:https://finnserve.io;https://app.finnserve.io;FinnServe POS, back-office, reporting, inventory, employee-management, customer-management, ecommerce, online-ordering, delivery, accounting, loyalty, marketing, reservation, and Finn AI capabilities;related mobile or tablet applications, portals, APIs, integrations, support services, and future FinnServe-operated digital services.Collectively, these are the "FinnServe Services."Third-party products and websites are governed by their own privacy policies.3. Our RolesFinnServe may act in different privacy roles depending on the context.When we collect information about website visitors, prospects, account owners, partner applicants, and our own business contacts, FinnServe generally acts as a business or controller.When a subscribing restaurant, winery, hospitality business, or other organization (a "Subscriber") uses FinnServe to process information about its guests, customers, employees, suppliers, or other individuals, FinnServe generally acts as a service provider or processor on the Subscriber's behalf. The Subscriber determines why and how that information is used and is responsible for its own privacy notices, lawful basis, permissions, and responses to individual requests. Individuals with questions about a Subscriber's practices should contact that Subscriber first.FinnServe does not own a Subscriber's customer database and does not sell a Subscriber's customer database.4. Information We CollectDepending on the Services used, we may collect the following categories of information.A. Account and business informationname, business name, title, email address, telephone number, and mailing address;usernames, authentication information, account preferences, user roles, and permissions;business locations, operating settings, tax settings, menus, products, services, pricing, hours, tables, delivery zones, and workflow configurations;partner, reseller, onboarding, training, and support information.B. Transaction and operational informationorders, checks, tickets, tips, discounts, taxes, refunds, voids, chargebacks, settlements, and reconciliation records;inventory, recipes, modifiers, suppliers, purchase orders, stock levels, and waste records;employee names, schedules, roles, timekeeping, performance, and activity records entered or generated by a Subscriber;reservations, waitlists, deposits, prepaid experiences, events, guest notes, preferences, and visit history;delivery addresses, delivery instructions, driver or courier status, and related fulfillment information.FinnServe is not intended to store complete payment-card numbers or sensitive authentication data except through authorized payment technology designed for that purpose. Payment credentials may be collected and processed directly by payment processors, gateways, acquiring banks, device providers, or tokenization services.C. Customer and marketing informationcustomer names, contact details, birthdays, anniversaries, preferences, loyalty activity, purchase history, consent records, communication preferences, and customer segments;email, SMS/MMS, loyalty, reward, review, referral, survey, and promotional campaign activity;content submitted by Subscribers or their customers, such as images, reviews, comments, form responses, and support communications.D. Device, usage, and technical informationIP address, browser, operating system, device identifiers, device type, application version, language, time zone, referring pages, and approximate location inferred from IP address;login events, audit logs, feature usage, diagnostic information, crash data, security events, and performance information;cookies, local storage, pixels, authentication tokens, and similar technologies.E. Location, camera, and device permissionsWhere a user authorizes access, a FinnServe application may use approximate or precise location, camera, photo library, notifications, Bluetooth, or local-network access to provide relevant features such as delivery, device discovery, barcode scanning, image upload, printing, or alerts. Users may manage permissions through device settings, although disabling them may limit functionality.F. Communications and supportWe may retain emails, calls, chat messages, support requests, training interactions, survey responses, and other communications with us. Where permitted by law and with any required notice or consent, calls or sessions may be recorded for training, support, security, or quality purposes.G. Information from third partiesWe may receive information from payment processors, gateways, hardware providers, resellers, referral partners, authentication providers, integrations, analytics providers, public sources, and other service providers.5. How We Use InformationWe may use information to:provide, configure, secure, support, and improve the FinnServe Services;authenticate users and manage accounts, permissions, trials, subscriptions, and billing;process or facilitate orders, payments, refunds, settlements, reservations, deliveries, communications, and other Subscriber-requested workflows;provide reporting, analytics, forecasting, operational insights, and Finn AI functionality;detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;troubleshoot errors, monitor performance, maintain backups, and develop features;communicate about accounts, transactions, support, security, legal notices, product updates, and service availability;market FinnServe where permitted by law and honor opt-out preferences;administer partner and reseller programs;comply with law, enforce agreements, and protect the rights and safety of FinnServe, Subscribers, users, and others.We may aggregate or de-identify information so it cannot reasonably be linked to an individual and use that information for lawful business purposes, including analytics, benchmarking, security, and product improvement. We will not attempt to reidentify information that is legally treated as de-identified unless permitted by law.6. Finn AI and Automated FeaturesFinnServe may use artificial intelligence, machine learning, rules-based systems, or automated analytics to provide executive briefings, forecasts, customer and inventory insights, anomaly detection, recommendations, content assistance, and other operational tools.AI output may be incomplete, inaccurate, or unsuitable for a particular business decision. Subscribers and authorized users are responsible for reviewing outputs before relying on them or taking action. Consequential actions may require user approval where the product is configured to require it.We may use prompts, inputs, outputs, feedback, and related usage information to operate, secure, evaluate, and improve Finn AI, subject to applicable agreements and law. Subscriber Data will not be used to train a broadly available third-party foundation model unless authorized by the Subscriber or otherwise disclosed in an applicable agreement or notice.7. How We Disclose InformationWe may disclose information:to cloud hosting, analytics, communications, support, security, authentication, payment, gateway, banking, hardware, delivery, mapping, and other vendors that help provide the Services;to a Subscriber and its authorized users, locations, advisors, accountants, resellers, or service providers as directed by the Subscriber;to third-party integrations enabled or requested by a Subscriber;to Finix, NMI, supported processors, acquiring banks, card networks, fraud providers, and other payment participants when payment services are used;to authorized resellers or referral partners where needed for onboarding, support, attribution, or program administration;to professional advisors, auditors, insurers, and financing sources;in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction;when required by law, legal process, or governmental request, or when reasonably necessary to protect rights, security, safety, or Platform integrity;with consent or at the direction of the relevant individual or Subscriber.We do not sell Subscriber customer databases. We do not share personal information for cross-context behavioral advertising except as disclosed through an applicable cookie or advertising notice and where legally permitted. Where required, we provide mechanisms to opt out of sale, sharing, or targeted advertising.8. Payment InformationPayment transactions may be handled by Finix, NMI, a supported processor, gateway, acquiring bank, card network, or another authorized provider. These parties may collect identity, business, banking, transaction, device, fraud-prevention, and payment information under their own terms and privacy notices.FinnPay may receive transaction status, tokens, masked account details, settlement information, underwriting status, fees, disputes, and related information needed to provide integrated services, reporting, reconciliation, support, and risk management. Payment services may also require identity verification and business due diligence.9. Subscriber ResponsibilitiesSubscribers are responsible for:providing legally required privacy notices to customers, employees, applicants, delivery personnel, and other individuals;obtaining legally required consents for email, SMS/MMS, recordings, location tracking, biometrics, marketing, loyalty, reviews, and other processing;configuring access permissions and promptly removing access for former personnel;ensuring that information entered into FinnServe is accurate, lawful, relevant, and not excessive;responding to privacy requests when the Subscriber is the responsible business or controller;complying with labor, tax, consumer-protection, marketing, payment, food-service, alcohol, and other laws applicable to its operations.10. Marketing CommunicationsFinnServe may send marketing communications where permitted by law. Recipients may unsubscribe from marketing email using the link provided in the message and may opt out of marketing text messages using instructions such as replying STOP where supported. Transactional, security, service, and account communications may continue where permitted.Subscribers using FinnServe communication tools remain responsible for consent, content, targeting, timing, suppression lists, and compliance with the TCPA, CAN-SPAM, state laws, carrier rules, and other applicable requirements.11. Cookies and Similar TechnologiesFinnServe may use essential, functional, performance, analytics, and marketing technologies. These technologies may authenticate users, maintain sessions, remember preferences, measure performance, prevent fraud, analyze usage, and assess marketing effectiveness.Browser settings may allow users to block or delete cookies. Disabling essential technologies may prevent parts of the Services from functioning. Where legally required, FinnServe will provide additional choices or a consent mechanism.12. Data SecurityFinnServe uses commercially reasonable administrative, technical, and physical safeguards designed to protect information, which may include encryption, access controls, authentication, logging, monitoring, backups, vulnerability management, and incident-response procedures.No method of transmission, storage, or security is completely secure. Users are responsible for credential protection, device security, appropriate permissions, secure networks, and promptly notifying FinnServe of suspected unauthorized access.13. Data RetentionWe retain information for as long as reasonably necessary to provide the Services, maintain business and transaction records, comply with legal and contractual obligations, prevent fraud, maintain security, resolve disputes, and enforce agreements. Retention periods vary by data type, Subscriber instructions, legal requirements, payment-network requirements, and operational needs. Information may remain in protected backups for a limited period after deletion from active systems.14. Privacy Rights and ChoicesDepending on residency and applicable law, an individual may have rights to request access, correction, deletion, portability, or information about collection and disclosure; to opt out of certain sale, sharing, targeted advertising, or profiling; to limit certain uses of sensitive personal information; to withdraw consent; and to appeal a denied request.To submit a request, contact us using Section 20. We may verify identity and authority before acting. An authorized agent may submit a request where permitted, subject to verification. We will not unlawfully discriminate against an individual for exercising applicable privacy rights.If FinnServe processes information solely for a Subscriber, we may direct the request to that Subscriber or assist it as required by contract and law.15. California Notice at CollectionWe may collect the categories described in Section 4, including identifiers; customer records; commercial and transaction information; internet or electronic activity; geolocation information; professional or employment-related information; audio, visual, or similar information; inferences; and sensitive personal information such as account credentials, precise location when enabled, and payment or financial information where applicable.We use and disclose these categories for the purposes described in Sections 5 through 8 and retain them as described in Section 13. We do not use sensitive personal information to infer characteristics except as permitted by law. California residents may exercise applicable CCPA/CPRA rights using Section 20.16. ChildrenFinnServe is intended for business use and is not directed to children under thirteen. We do not knowingly collect personal information directly from children under thirteen without legally required authorization. Subscribers must not use the Services to collect information from children in violation of law.17. International UsersFinnServe is operated primarily from the United States. Information may be transferred to and processed in the United States and other jurisdictions where FinnPay or its providers operate. Where required, appropriate contractual or legal transfer mechanisms will be used.18. Third-Party Links and ServicesThe Services may link to or integrate with third-party websites, applications, devices, processors, and services. FinnServe does not control their privacy or security practices. Subscribers and users should review applicable third-party terms and notices.19. Changes to This PolicyWe may update this Policy to reflect legal, regulatory, security, operational, or product changes. The Last Updated date identifies the current version. Material changes may be communicated through the website, application, account notice, or email where appropriate. Continued use after the effective date is subject to the revised Policy to the extent permitted by law.20. Contact InformationPrivacy questions and requests may be directed to:FinnPay LLC, doing business as FinnServe™
PO Box 1217
Clayton, CA 94517
Website: https://finnserve.io
Application: https://app.finnserve.io
Email: info@finnpay.io
Telephone: 800.789.998721. Entire Privacy PolicyThis Policy is the general privacy policy for the FinnServe Services u

FinnServe™ Terms and ConditionsEffective Date: September 18, 2026
Last Updated: September 18, 20261. AcceptanceThese Terms and Conditions ("Terms") are a legally binding agreement between FinnPay LLC, doing business as FinnServe™ ("FinnPay," "FinnServe," "Company," "we," "our," or "us"), and each person or entity accessing or using the FinnServe Services ("User," "Subscriber," "you," or "your").By visiting, registering, starting a trial, subscribing, accessing, or using any FinnServe Service, you agree to these Terms, the FinnServe Privacy Policy, and any additional agreement incorporated by reference. If you act for an organization, you represent that you have authority to bind it. If you do not agree, do not use the Services.2. Services CoveredThese Terms apply to https://finnserve.io, https://app.finnserve.io, FinnServe POS and back-office software, FinnServe Payments, Finn AI, online ordering, ecommerce, delivery, inventory, employee, customer, loyalty, marketing, reporting, accounting, reservation, integration, API, portal, mobile, support, and related services, including future FinnServe-operated services (collectively, the "FinnServe Services" or "Services").3. Additional Agreements and Order of PrecedenceAdditional terms may apply, including an Order Form, Subscription Agreement, Payment Services Agreement, Data Processing Addendum, Hardware Agreement, Implementation Statement of Work, Authorized Partner Agreement, trial terms, third-party terms, or product-specific policy.If documents conflict, the more specific agreement controls its subject matter. An Order Form controls commercial details stated in it; a Payment Services Agreement controls payment processing; a Subscription Agreement controls subscription and billing matters; and these Terms otherwise control general use.4. Eligibility and Business UseYou must be at least eighteen years old and legally able to enter a binding agreement. FinnServe is intended primarily for restaurants, wineries, tasting rooms, hospitality businesses, and other approved commercial organizations. You must provide accurate information and complete any reasonably required identity, business, underwriting, or security verification.5. Accounts and Authorized UsersSubscribers are responsible for:designating authorized users and appropriate roles;protecting usernames, passwords, authentication devices, API credentials, and security codes;promptly removing access for former or unauthorized personnel;maintaining accurate account and contact information;all activity occurring through their accounts, except to the extent caused by FinnServe's breach of an applicable obligation.Credentials may not be shared outside authorized personnel. FinnServe may suspend or reset access when compromise or unauthorized use is reasonably suspected.6. License and OwnershipSubject to these Terms, payment of applicable fees, and any Order Form, FinnServe grants the Subscriber a limited, revocable, non-exclusive, non-transferable, non-sublicensable license during the applicable term to access and use the Services for legitimate internal business purposes.FinnPay and its licensors retain all rights in the Services, including software, source and object code, APIs, databases, designs, documentation, interfaces, workflows, algorithms, AI technologies, business methods, trademarks, graphics, and improvements. No ownership right is transferred.7. Acceptable UseYou may not:violate law or the rights of others;access the Services without authorization or circumvent security or usage controls;copy, resell, sublicense, scrape, frame, or commercially exploit the Services except as expressly authorized;reverse engineer, decompile, disassemble, or attempt to derive source code except where law prohibits restriction;upload malicious code or interfere with availability, integrity, or performance;conduct fraudulent transactions or submit false information;abuse communication, review, loyalty, promotion, refund, or payment features;use the Services for spam, harassment, unlawful discrimination, deceptive marketing, or prohibited goods or services;use automated means that impose an unreasonable load or extract data without permission;use FinnServe output to develop or train a competing product without written authorization.FinnServe may investigate suspected violations and restrict functionality or access where reasonably necessary.8. Subscriber Data and ContentAs between FinnServe and Subscriber, Subscriber retains ownership of data and content submitted to the Services, including menus, products, employee information, customer information, transaction records, images, promotions, and business materials ("Subscriber Data").Subscriber grants FinnServe and its service providers a non-exclusive license to host, copy, transmit, process, display, modify for technical formatting, and otherwise use Subscriber Data as necessary to provide, secure, support, and improve the Services; comply with law; and fulfill Subscriber instructions.Subscriber represents that it has all rights, notices, consents, and lawful authority required for Subscriber Data and its intended use. Subscriber is responsible for accuracy, legality, backups reasonably appropriate to its business, and any content or instructions supplied through its account.9. Restaurant, Winery, and Merchant ResponsibilitiesFinnServe provides technology and is not the restaurant, winery, merchant, seller, employer, tax advisor, delivery company, event operator, or provider of a Subscriber's goods or services. Subscriber is solely responsible for:menus, products, descriptions, pricing, taxes, tips, discounts, availability, and allergen or dietary information;food, beverage, alcohol, retail, delivery, and hospitality licenses and compliance;order acceptance, preparation, quality, safety, fulfillment, refunds, returns, and customer service;reservations, waitlists, deposits, cancellations, no-shows, events, and prepaid experiences;employees, contractors, schedules, wages, timekeeping, permissions, and workplace-law compliance;honoring offers, loyalty benefits, gift cards, credits, promotions, and published policies;maintaining legally required records and independently verifying accounting and tax outputs.FinnServe reports and calculations are tools and are not legal, tax, payroll, accounting, food-safety, or employment advice.10. Orders, Taxes, Tips, Gift Cards, and Stored ValueSubscriber is the seller of its goods and services unless a separate written agreement expressly states otherwise. Subscriber determines prices, taxes, service charges, tip practices, refund rules, and fulfillment policies and is responsible for their legality and accuracy.Gift cards, credits, rewards, loyalty points, and stored-value programs may be subject to expiration, escheat, consumer-protection, accounting, and other laws. Subscriber is responsible for applicable compliance and liabilities unless a separate written agreement expressly allocates responsibility differently.11. PaymentsPayment processing is separate from the FinnServe software subscription. Depending on configuration, transactions may be processed through FinnServe Payments powered by Finix, the NMI gateway, a supported processor, acquiring bank, card network, or other provider.Payment services are subject to underwriting, approval, network rules, prohibited-business rules, reserves, fees, chargebacks, settlement timing, and separate provider agreements. FinnServe does not control issuer approvals, processor availability, funding delays, chargeback outcomes, or banking decisions.Subscribers using an external processor are responsible for maintaining compatible accounts, credentials, equipment, certifications, and agreements. Integration support does not make FinnServe a party to the Subscriber's processor agreement.Subscriber authorizes FinnServe and applicable providers to transmit transaction and settlement information as needed to perform requested services. Subscriber must comply with PCI DSS and must not enter unprotected payment-card data into general text, notes, or fields not designed for card data.12. Hardware, Printers, and ConnectivityHardware is sold, leased, financed, sourced, or supported separately unless expressly included in an Order Form.
FinnServe supports only hardware approved for the selected configuration. Approved options may include specific countertop terminals, iPads, Android devices, handhelds, kitchen displays, kitchen printers, receipt printers, networking equipment, and accessories.
Certain existing front-of-house printers may qualify after FinnServe evaluates and approves the specific model and configuration. Existing equipment is not supported unless it has been approved by FinnServe.
Subscribers are responsible for adequate internet service, electrical service, network security, device management, consumables, and physical protection. Approval and compatibility may change because of operating-system, manufacturer, processor, security, or third-party changes.
Hardware warranties, returns, replacements, financing, and support are governed by the applicable seller, manufacturer, lessor, or written agreement.13. Third-Party Services and IntegrationsThe Services may connect with processors, gateways, banks, accounting systems, delivery providers, marketplaces, email and SMS providers, authentication services, mapping services, reservation tools, hardware, and other third parties. Third-party services are governed by their own terms and may charge separate fees.FinnServe does not warrant the continuing availability, accuracy, security, or compatibility of third-party services. Features may be modified or discontinued when a provider changes or withdraws access. Subscriber authorizes FinnServe to exchange data with integrations enabled by Subscriber.14. Communications and Marketing ComplianceThe Services may facilitate transactional or marketing email, SMS/MMS, push notifications, loyalty messages, reservation notices, review requests, and promotions. Subscriber is responsible for recipients, content, consent, suppression lists, opt-outs, timing, frequency, and compliance with the TCPA, CAN-SPAM, state privacy and telemarketing laws, carrier rules, platform policies, and other requirements.Subscriber may not condition service, rewards, or benefits on reviews in a manner prohibited by law or a review platform's policies, suppress negative feedback unlawfully, or send deceptive communications. FinnServe may suspend messaging for suspected noncompliance, spam, excessive complaints, or provider requirements.15. Finn AIFinn AI may provide briefings, forecasts, recommendations, drafts, classifications, alerts, customer insights, inventory insights, or other generated output. AI output is probabilistic, may contain errors, and may not reflect current facts or Subscriber-specific obligations.AI output is informational and assistive, not professional advice or a guarantee of results. Subscriber must use independent judgment and review outputs before relying on them, publishing them, communicating them, changing staffing or inventory, or taking financial, legal, employment, pricing, safety, or customer-impacting action.Where a feature requires approval for consequential action, Subscriber is responsible for the approval decision and resulting action. Subscriber must not submit data to Finn AI that it lacks authority to process.16. Trials, Fees, Billing, and TaxesUnless an Order Form states otherwise, FinnServe may offer a fourteen-day trial requiring a valid payment method. At the end of the trial, the selected paid plan begins automatically unless canceled before the trial expires. Trial eligibility and features may be limited and FinnServe may modify or end a trial offer.Subscription fees are billed in advance and are nonrefundable except as required by law or expressly stated in an applicable agreement. Usage, messaging, hardware, processing, installation, integration, support, and third-party charges may be separate. Subscriber authorizes recurring charges to the payment method on file.Subscriber is responsible for applicable sales, use, excise, communications, and similar taxes, excluding taxes based on FinnPay's net income. Past-due amounts may result in late charges, collection costs, suspension, or termination as permitted by law and contract.Current public pricing is informational and may change prospectively. An accepted Order Form or checkout record controls the Subscriber's purchased plan. Additional POS stations and optional services are billed at the then-applicable or agreed rate.17. Cancellation, Suspension, and TerminationUnless a separate agreement states otherwise, month-to-month software subscriptions may be canceled before the next renewal to avoid future subscription charges. Cancellation does not cancel separate payment-processing, hardware, financing, installation, or third-party agreements.FinnServe may suspend or terminate access for nonpayment, security risk, fraud, unlawful activity, excessive operational risk, violation of these Terms, provider or network requirement, or conduct that threatens FinnServe, its users, or third parties. Where practical, FinnServe may provide notice and an opportunity to cure, but immediate action may be taken when reasonably necessary.Upon termination, access and licenses end. Subscriber remains responsible for accrued obligations. Data export and deletion are subject to applicable agreements, technical capabilities, retention duties, and law. Provisions that by nature should survive will survive, including ownership, fees, disclaimers, liability limits, indemnification, and dispute provisions.18. Service Availability and ChangesFinnServe uses commercially reasonable efforts to operate reliable Services but does not guarantee uninterrupted or error-free access. Downtime may result from maintenance, updates, internet or utility outages, hardware failures, third-party failures, security events, emergency measures, or events beyond reasonable control.FinnServe may update interfaces, workflows, security, integrations, and features; introduce new functions; or retire functions. No feature is guaranteed indefinitely unless a written agreement expressly provides otherwise.19. Support and ImplementationSupport, onboarding, configuration, data migration, installation, training, and professional services are provided according to the purchased plan, Order Form, or Statement of Work. Estimates depend on timely Subscriber cooperation, accurate information, compatible systems, and third-party availability. Subscriber is responsible for validating configurations, menus, prices, taxes, permissions, routing, printers, and workflows before production use.20. Intellectual Property and FeedbackFinnServe™, FinnPay LLC, Finn AI, related logos and product names, and the Services' software and materials are owned by FinnPay or its licensors. No right to use FinnPay marks is granted except as expressly authorized in writing.If a User voluntarily provides suggestions, ideas, or feedback, FinnPay may use them without restriction or compensation, provided this does not transfer ownership of Subscriber Data or confidential information.21. ConfidentialityEach party may receive nonpublic information that a reasonable person would understand to be confidential. The receiving party will use such information only to perform or exercise rights under the applicable agreements and will protect it using reasonable care. Confidentiality obligations do not apply to information lawfully known without restriction, independently developed, publicly available through no breach, or lawfully received from another source. Legally compelled disclosure is permitted, with notice where legally allowed.22. Privacy and SecurityFinnServe's handling of personal information is described in the FinnServe Privacy Policy and any applicable Data Processing Addendum. Subscriber remains responsible for its own privacy compliance, access controls, endpoints, networks, notices, consents, and lawful instructions.No system is completely secure. Subscriber must promptly notify FinnServe of suspected

FinnServe™ Accessibility StatementEffective Date: September 18, 2026
Last Updated: September 18, 2026Our CommitmentFinnPay LLC, doing business as FinnServe™ ("FinnServe," "we," "our," or "us"), is committed to providing digital experiences that are accessible to the widest reasonably possible audience, including people with disabilities.We believe restaurants, wineries, hospitality businesses, their employees, partners, and customers should be able to access information and use digital services in ways that support their individual needs and assistive technologies.Accessibility StandardFinnServe is working toward substantial conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, where reasonably applicable to our websites and software.WCAG provides guidance for making digital content more perceivable, operable, understandable, and robust for people with a wide range of disabilities. References to WCAG describe our accessibility objective and ongoing work; they are not a representation that every page, feature, integration, or third-party component currently conforms to every success criterion.Services CoveredThis Accessibility Statement applies to FinnServe-operated digital services, including:https://finnserve.io;https://app.finnserve.io;FinnServe web, tablet, mobile, administrative, customer-facing, and partner interfaces;digital support materials and other FinnServe-operated online services that link to this Statement.Accessibility MeasuresAs FinnServe develops and improves its digital services, our accessibility efforts may include:using logical page structure, headings, labels, and semantic elements;supporting keyboard navigation where reasonably applicable;providing visible keyboard focus indicators;maintaining readable text and sufficient color contrast;avoiding reliance on color alone to communicate important information;providing text alternatives for meaningful images;supporting browser zoom and responsive layouts;labeling forms and providing understandable instructions and error feedback;providing captions or transcripts for important prerecorded media where reasonably applicable;testing selected experiences with automated tools, manual review, and assistive technologies;considering accessibility when selecting, developing, or updating third-party components.Accessibility is an ongoing process. We may prioritize improvements based on the severity of a barrier, the importance and frequency of the affected function, technical feasibility, and available alternatives.Point-of-Sale and Operational EnvironmentsFinnServe is used in operational environments that may include tablets, handheld devices, payment terminals, kitchen displays, kitchen printers, receipt printers, kiosks, and third-party hardware.Accessibility can be affected by the device, operating system, browser, network, peripheral equipment, payment processor, integration, Subscriber configuration, and physical installation selected by a business. FinnServe encourages Subscribers to consider the accessibility needs of their employees and customers when choosing hardware, configuring workflows, publishing menus, creating customer-facing content, and deploying third-party services.Subscribers remain responsible for the accessibility of their physical locations, goods and services, business practices, content, menus, uploaded materials, configured customer experiences, and any approved hardware or third-party services they select or configure.Third-Party Content and IntegrationsFinnServe may link to or integrate with third-party websites, applications, payment services, processors, gateways, maps, delivery services, accounting tools, authentication providers, hardware, embedded content, and other technologies that FinnServe does not control.Although we encourage accessibility and consider it when reasonably selecting providers, we cannot guarantee the accessibility of third-party products or content. Accessibility concerns involving a third-party service may also need to be reported directly to that provider.Known Limitations and Continuing ImprovementsSome content or functionality may not yet provide an optimal experience with every assistive technology, device, browser, or configuration. Older content, newly released functionality, complex data tables, interactive reporting, embedded third-party services, and certain point-of-sale workflows may require additional accessibility improvements.We continue to evaluate reported barriers and incorporate accessibility improvements into design, development, testing, and maintenance where reasonably possible.Requesting Assistance or Reporting a BarrierIf you experience difficulty accessing FinnServe content or functionality, need information in an alternative format, or want to report an accessibility barrier, please contact us:FinnPay LLC, doing business as FinnServe™
Email: info@finnpay.io
Telephone: 800.789.9987
Mailing Address: PO Box 1217, Clayton, CA 94517When contacting us, please include, if possible:the webpage, screen, feature, or document involved;a description of the difficulty encountered;the device, browser, operating system, or assistive technology used;your preferred method of contact;the format or assistance that would be helpful.Please do not include passwords, full payment-card numbers, sensitive authentication information, or unnecessary confidential information in an accessibility report.We will make reasonable efforts to acknowledge the request, investigate the issue, provide available information or assistance through an alternative method when appropriate, and address verified barriers according to their impact and technical feasibility.Alternative AccessIf a digital feature cannot be made immediately accessible, FinnServe will make reasonable efforts to provide the relevant information or service through an appropriate alternative method when available. An alternative method may depend on the nature of the requested information, security requirements, Subscriber involvement, and the functionality involved.CompatibilityFor the best experience, users should use a current version of a commonly supported browser and operating system and keep assistive technology updated where possible. Older or unsupported technologies may not work with all FinnServe functionality.No RetaliationFinnServe will not retaliate against an individual for making a good-faith accessibility request or reporting an accessibility concern.Changes to This StatementWe may update this Accessibility Statement as our products, accessibility practices, technical standards, or legal obligations evolve. The Last Updated date identifies the current version.