FinnServe by FinnPay LLC
FinnServe POS Frequently Asked Questions
Answers about FinnServe POS, payments, hardware and setup.
Frequently Asked Questions
Clear Answers. No Surprises.
Learn more about FinnServe pricing, POS stations, payments, approved hardware, implementation, and the Finn AI add-on.
Tell us about your operation and we will help you determine the right configuration.
Talk With FinnServeIs there a free trial?
Yes. FinnServe includes a 14-day trial. A credit card is required when you begin, but you will not be billed until the trial ends unless you cancel. The trial includes the FinnServe Platform and Finn AI.
What is included in the FinnServe Platform plans?
Both station tiers include FinnServe’s complete operational software platform, including POS, table management, kitchen routing, online ordering, delivery, ecommerce, inventory, customer management, loyalty, marketing, reporting, accounting, and user controls. The difference between the $199 and $299 plans is the number of included POS stations.
How many POS stations are included?
The $199 monthly plan includes one or two POS stations per location. The $299 monthly plan includes three to five POS stations per location. Locations requiring more than five stations should contact FinnServe for configuration and pricing.
What counts as a POS station?
Any active countertop terminal, tablet, or handheld device used for POS ordering counts as one station. A handheld counts as one station even when it does not have a separate cash drawer or printer.
What does Finn AI add?
Finn AI adds Executive Copilot briefings, forecasting, customer and inventory insights, business-health indicators, and recommended actions. Consequential recommended actions require your review and approval before they are performed. Finn AI can be added to either station tier for $100 per location, per month.
Are payment processing and hardware included?
No. FinnServe subscription pricing covers software access for the selected station tier. Payment processing, POS devices, printers, peripherals, installation, networking, and other hardware or services are priced separately.
Do I have to use FinnServe Payments?
No. FinnServe supports an open-processing model through the NMI gateway for compatible processors. Businesses may also choose FinnServe Payments, powered by Finix, for a unified onboarding and reporting experience.
Can I use hardware or printers I already own?
FinnServe uses approved hardware configurations to provide more dependable operation and support. Certain existing front-of-house printers may qualify after FinnServe evaluates and approves the specific model and configuration. Existing equipment should not be considered supported until approval is provided.
Can FinnServe support traditional kitchen printers?
Yes. FinnServe supports approved traditional kitchen printer and receipt-printer workflows. Optional kitchen display systems are also available, but a kitchen display is not required to operate the platform.
Can I change plans later?
Yes. You can move between the 1–2 station and 3–5 station plans as your operation changes. Finn AI can also be added or removed for $100 per location, per month.
Does FinnServe require a long-term software contract?
No. FinnServe software plans are billed monthly and may be canceled at any time. Separate hardware, processing, financing, installation, or third-party agreements may have their own terms.
Does FinnServe support multiple locations?
Yes. FinnServe supports centralized visibility, location-level reporting, connected customer information, and role-based access for authorized operators managing multiple participating locations.
Is implementation and training available?
Yes. FinnServe and participating partners can assist with system configuration, approved hardware selection, payment setup, installation, printer routing, and team training. Available services and pricing may vary by deployment.